Privacy Policy

Privacy Policy

Maintaining your privacy is really important to me. You entrust me with your information, and I take that responsibility seriously.

I may modify or update this Privacy Policy from time to time to reflect the changes in my business and practices, and so you should review this page periodically. When I change the policy in a material manner I will let you know and update the ‘last updated’ header as below.

This Privacy Policy was last amended on 13.09.24.

This policy was last updated on 13.09.24. in line with GDPR requirements. It may be
updated in the future and I will post the new version here on my website. I will never deviate from my overall philosophy of maintaining your privacy, though.

1. General Information

Handmade Teddies, Cards & Gifts take security and privacy seriously. This Privacy Policy explains how I collect, store and use personal data when you browse www.handmadeteddiescardsgifts.co.uk or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how I will treat your personal data.

2. What information I collect about you:

Your personal data

When I say your "personal data", I mean any information that identifies any person that you provide to me.

Your "personal data"; may also be contained in information that I collect about you in connection with your order or otherwise interact with us for example by electronic mail.

When it comes to your personal data, I comply with my obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time.

Your personal data includes the information you provide, on the www.handmadeteddiescardsgifts.co.uk website (including any forms you complete), or during an electronic mail enquiry about you.

Examples of this personal data include your name, your email address, address including postcode which you provide to me when you set up an account and subsequently amend in the My Account section when you go to checkout; and any correspondence when you contact us.

I do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from me. www.handmadeteddiescardsgifts.co.uk is not directed at children under the age of sixteen. In the event that I learn that I have collected personal data from a child under age sixteen without verification of parental consent, I will delete that information as quickly as possible.

Information I collect - I collect information about your website usage, to improve the service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person. Here's the information that I collect and how I use it:

• I monitor patterns of usage, such as abandoned cart data, so I can understand how what people are interesting in buying from Handmade Teddies, Cards & Gifts to develop and improve our products and understand customer behaviour.
• I monitor traffic information, including things like page visits, email clicks, referring sites. I use this information to improve our website,advertising, promotions, and to understand customer purchasing behaviour. Please see Section 11: Use of Cookies below regarding Cookies.
• Handmade Teddies, Cards & Gifts does not store any credit card data. When payments are processed via credit card, Handmade Teddies, Cards & Gifts uses third-party vendors that are PCI-DSS compliant. At no point does Handmade Teddies, Cards & Gifts have access to your credit card information. For further information on how I meet industry standards for credit card information security visit https://freewebstore.com/PCI_compliance.html.

3. How I use the information I collect

I use your personal data for legitimate business reasons, for example email you when your order has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning Handmade Teddies, Cards & Gifts or an order you have placed; to record your personal preferences; to personalize our services to you (such as by pre-populating fields to make it easier for you to provide information when you return to the Handmade Teddies, Cards & Gifts . It will also enable us to produce reports you request as part of the services I provide.

Contacting you for Marketing Purposes - I may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about our other Handmade Teddies, Cards & Gifts and/or third-party services, content, offers or product ranges which may be of interest to you. I will only use your data in this way where you have provided consent, I have legitimate business reasons for doing so, or where I are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from Handmade Teddies, Cards & Gifts itself, you should cancel your Handmade Teddies, Cards & Gifts account or unsubscribe from our mailing list.

Cookies
I may further use, or permit selected third parties to use, your personal data to enable us to track and analyse Handmade Teddies, Cards & Gifts website traffic and visitor trends, improve your browsing experience and to personalize and enhance the content and advertising I display. You can choose to accept or deny cookies and update your preferences at any time using site information on your browser.

Legal Requirements – I may use your personal data to comply with any legal obligations to which I am subjected to.

4. Why do I use your personal data?

I collect and use your personal data for a variety of reasons. I need some data to enter into and perform my contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to me to allow me to provide a service to you. If you fail to provide such data I will be unable to provide a service to you.

Other information I collect because I have legitimate business interests, for example, in:

• Fulfilling your order and providing updates on the order.
• Understanding how customers use my products, services and websites;
• Understanding and responding to customer feedback;
• Researching and analysing the services that customers want;
• Improving my product and better understanding how customers use it.

5. How I share information I collect

Except as described in this policy, Handmade Teddies, Cards & Gifts does not divulge any personal information gathered via its services to third parties.

I may share your personal data with third parties in certain circumstances:

• I may disclose your data to any member of my group such as other sellers who have their products on www.handmadeteddiescardsgifts.co.uk. The maker of a product deals with their own products' delivery.
• in the event that I, my business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);
• if I am under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Handmade Teddies, Cards & Gifts website users or relating to Handmade Teddies, Cards & Gifts users; or in order to enforce or apply any contract with you; or to protect my rights, property, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

I also utilise a number of carefully selected third parties to help provide my services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions and providing customer service. In choosing to work with any such third parties, I will always ensure that the security policies and  confidentiality arrangements of those third parties adhere to the same requirements I impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.

Sub-processors I use:

6. How long do I store your data for?

I only store your data for as long as necessary for the purposes of processing set  out in this policy.

Data Retention Policy

7. How to access and control your information

You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with me. You can also ask me for a copy of your personal data that I hold. I may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights” below. Generally, I will retain your personal data for a reasonable period, or for as long as the law requires.

Your individual rights

7.1. Access to your personal data: You can ask me to confirm if I am processing your personal data and you may request a copy of your personal data by contacting me. See Section “How to Contact Me” at the end of this policy.

7.2. Right to change or withdraw your consent: Where you have given me consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting me using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Me” at the end of this policy.

7.3. Right to Rectification: You may ask me to update out of date or inaccurate
information I hold about you. To do so, please log on to your Handmade Teddies,  Cards & Gifts account and update your information or get in touch using the details at Section “How to Contact Me” at the end of this policy.

7.4. Right to Erasure: In certain circumstances you may ask me to erase your Personal Data. If you would like me to erase the personal data I hold about you, please get in touch using the details at Section “How to Contact Me” at the end of this policy.

7.5. Right to Data Portability: In certain circumstances you may ask me to provide  you with the personal data that I hold about you in a structured, commonly used, machine readable form, or ask for me to send such personal data to another data controller.

7.6. Right to object: In certain circumstances you may object to my processing of your personal data. Please get in touch using the details at Section “How to contact Me” at the end of this policy.

7.7. Right to restrict processing: You can ask us to restrict the processing of personal data I hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Me” at the end of this policy.

7.8. Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Me” at the end of this policy.

7.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Me” at the end of this policy.

8. Use of cookies 

I may send a small file to your computer when you visit my website. This will enable me to identify your computer, track your behaviour on this website and to identify your particular areas of interest so as to enhance your future visits to this website. I may use cookies to collect and store personal data. I do not automatically log data or collect data you specifically provide to me. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can do this by changing your browser settings via the Help section of your browser.

For more information about the cookies I use, please see our Cookie Policy.

9. Data security

I take security and privacy seriously. I will endeavour to take all reasonable steps to
keep your personal data secure once it has been transferred to my systems. I adopt
appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction. For more information how I keep our online data safe, visit
https://freewebstore.com/privacy.html.

10. How to Contact Me

If you have any queries relating to this Privacy Policy or Handmade Teddies, Cards & Gifts use of your personal or financial data, please email  sarah@handmadeteddiescardsgifts.co.uk or, alternatively write to: Sarah @ Handmade Teddies, Cards & Gifts, The Terrace, Grantham Street, Lincoln, LN2 1BD.