Currently, orders are processed in one working day.
You can change the name of any of the Ready-made Bears which are in stock. Add the Bear(s) you'd like to the cart plus this listing, writing your chosen name(s) in the 'Your message for the merchant' box in the checkout or, just let me know the info via the Contact Page after checkout.
(Please add the same quantity of this listing for the number of bears you're wanting to rename in one order / transaction.)
Ready-made bears purchased with a name change can be refunded, returned or exchanged as normal* but the cost of the name change service is exempt as it's classed as personalised. See the Returns Policy* for more information in the Legal Terms at the bottom of the website.